Freight Operations
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Exception Queue

Exception Queue

Work the queue by severity, reason, and recommended next step.

Critical
6
Block & escalate immediately
High
6
Page on-call if pattern detected
Medium
4
Operational review
Low
8
Workflow / handoff hygiene
Queue by Category
24 active items
Infrastructure
7
Handoff
6
Compliance
5
Commercial
3
Workflow
3
Exception Worklist
Sorted by severity, then age. 18 non-success outcomes and 6 pending handoffs.
SevCategoryRunCarrierReasonSuggested next action Age
criticalcompliancedemo_run_022Northstar Transport GroupFMCSA authority not active for MCReject — block carrier from rebooking until authority restored415d
criticalcompliancedemo_run_023Summit Pass TruckingFMCSA authority not active for MCReject — block carrier from rebooking until authority restored415d
criticalcompliancedemo_run_024Pacific Ridge Logistics IncOTP verification failed after 3 attemptsBlock automated booking — require carrier callback on a registered line415d
criticalinfrastructuredemo_run_015Pacific Ridge Logistics IncTMS upstream returned 5xxTMS upstream incident — page on-call if pattern detected415d
criticalcompliancedemo_run_025Sunbelt Dry Van ExpressOTP verification failed after 3 attemptsBlock automated booking — require carrier callback on a registered line415d
criticalinfrastructuredemo_run_021Lonestar Freight Lines LLCTMS upstream returned 5xxTMS upstream incident — page on-call if pattern detected415d
highinfrastructuredemo_run_013Heartland Haulers LLCtms confirmation not received — pending human reviewManual TMS verification — confirm or reissue booking415d
highinfrastructuredemo_run_014Sunbelt Dry Van Expresstms confirmation not received — pending human reviewManual TMS verification — confirm or reissue booking415d
highcompliancedemo_run_026Heartland Haulers LLCFMCSA upstream timeoutRetry once FMCSA upstream recovers; escalate after 15m415d
highcommercialdemo_run_018Rio Grande Freight CoRate failed downstream validationRefresh rate validators; check rate quote source415d
highinfrastructuredemo_run_019Iron Horse Carriers CorpMissing TMS configuration for regionFix TMS region/account mapping415d
highinfrastructuredemo_run_020Blue Ridge Cartage LLCtms confirmation not received — pending human reviewManual TMS verification — confirm or reissue booking415d
mediuminfrastructuredemo_run_016Coastal Reefer LogisticsLoad was taken by another broker mid-flowResync loadboard inventory; investigate snapshot lag415d
mediumworkflowdemo_run_017Cascadia Flatbed ServicesLoad snapshot expired before bookingRefresh load snapshot before re-pitching415d
mediumcommercialdemo_run_028Cascadia Flatbed Servicescarrier counter exceeded buy-side discipline after 3 roundsNo transfer — close out and log for carrier scorecard review415d
mediumcommercialdemo_run_029Iron Horse Carriers Corpcarrier counter exceeded buy-side discipline after 3 roundsNo transfer — close out and log for carrier scorecard review415d
lowhandoffdemo_run_001Lonestar Freight Lines LLCAwaiting human acknowledgment of AI-completed bookingAcknowledge in TMS handoff queue415d
lowhandoffdemo_run_002Great Lakes Reefer CoAwaiting human acknowledgment of AI-completed bookingAcknowledge in TMS handoff queue415d
lowhandoffdemo_run_003Cascadia Flatbed ServicesAwaiting human acknowledgment of AI-completed bookingAcknowledge in TMS handoff queue415d
lowhandoffdemo_run_004Pacific Ridge Logistics IncAwaiting human acknowledgment of AI-completed bookingAcknowledge in TMS handoff queue415d
lowhandoffdemo_run_006Heartland Haulers LLCAwaiting human acknowledgment of AI-completed bookingAcknowledge in TMS handoff queue415d
lowhandoffdemo_run_007Coastal Reefer LogisticsAwaiting human acknowledgment of AI-completed bookingAcknowledge in TMS handoff queue415d
lowworkflowdemo_run_027Coastal Reefer Logisticsno matching loads for requested lane and equipmentNotify carrier of next-day inventory; capture lane for sourcing415d
lowworkflowdemo_run_030Blue Ridge Cartage LLCcarrier hung up before terminal stepCallback queue — carrier disengaged mid-call415d